At Orbit One, we’re committed to providing our customers only the best service. Here are our answers to the question:
"What may I − as a customer − expect from Orbit One?"
Preparation
- Before starting the actual project, Orbit One works with me to draw up a detailed project plan.
- The collaboration with Orbit One is a partnership − they advise and guide me in making important decisions and choices during the project.
- Orbit One always seeks an effective solution for my project.
- Orbit One will develop a proof-of-concept in order to guarantee the result.
Delivery
- Orbit One uses the 'no-cure-no-pay' principle: if they are unable to provide an effective solution, I do not need to pay.
- Working with Orbit One guarantees me a maximum return-on-investment.
- Orbit One always provides clear documentation for all technical modules and processes.
- Orbit One always keeps its commitments.
Contacts
Project Manager
- I have a permanent contact person at Orbit One.
- My permanent contact person at Orbit One knows my company and activities thoroughly.
- My Project Manager ensures good internal communication concerning the project and my questions and requests.
- My Project Manager always tracks my project closely.
- If I have an urgent question, I can call on my Project Manager outside office hours.
- My contact person is always open to feedback and suggestions for improvement.
Team
- The Orbit One team is composed of certified professionals.
- Orbit One works with state-of-the-art technology that is used and found to be good by a large worldwide target group.
- Orbit One staff are proactive.
- The Orbit One team always works until the project is completed or the problem is resolved − even if this demands extra efforts outside the normal office hours.
- Orbit One staff members have mastered their fields of expertise.
- A minimum of 2 technical staff members are always involved in my projects.
- Should an Orbit One staff member be absent due to illness or holiday, the continuity of the project is always guaranteed.
Communication
- I can always contact someone at Orbit One for questions or problems.
- All of my questions are answered in a clear and concrete manner.
- I can reach Orbit One easily by phone during office hours (9:00 am - 5:30 pm).
- I can always consult the status of my questions or requests online.
- I always know who I can contact with particular questions or problems.
- Orbit One takes the privacy of my information very seriously and signs a non-disclosure agreement in this regard.
- If I decide to stop my collaboration with Orbit One, I can always count on their full cooperation in the transfer of data and information.