Orbit One helps you select, integrate and host a tracking solution. We guide you in making the right decisions and then integrate the solution in your business processes.
Do I need a tracking solution?
- Is your team/department getting a lot of requests from your customers?
- Is it difficult to keep track of what has been completed and what needs attention?
- Can you follow up a colleague’s work when he/she is away?
- Can your customers check the status of their request?
- Do you find yourself copying e-mail requests to another system?
Many companies still use Microsoft Outlook to manage incoming e-mail requests. Mails are forwarded to co-workers without a tracking system, making it difficult to keep track of the status. This leads to chaos and unsatisfied customers.
In many cases, a tracking system is the solution: each request is assigned a unique number and contains a detailed log of all replies, internal notes and actions − allowing your team to stay organised and to keep track of every single request.
Examples
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Project Management: track and assign tasks to your team
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Helpdesk / Service: track support e-mails and calls. Troubleshoot your customers’ problems
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Bug Tracking: collect and track errors and fixes in software
Raising Customer Satisfaction
You may think that assigning numbers and working with job tickets feels impersonal − but the opposite is true. Carefully logging, tracking and resolving your incoming requests makes you more responsive to your customers, which leads to dramatically higher customer satisfaction and simply better results.
Customisation & Integration
We develop customised modules and integrate the tracking solution with your back-end databases, such as Microsoft Dynamics NAV (Navision), Dynamics CRM, ERP, SAP, …
Products
FogBugz is simply great! Orbit One uses FogBugz for everyday project management and customer request tracking. We wouldn't want to live without it!
Web-based Help Desk / Service Desk system.